Terms of Service

1. Agreement

To summarize: by using Lumer, you agree to these terms and our Privacy Policy.

These Terms of Service (“Terms”) are an agreement between you and ORBITECH PTE. LTD., a company incorporated in Singapore (UEN 202335826D), with its registered office at 120 Lower Delta Road, #07-14 Cendex Centre, Singapore 169208 (“Lumer”, “we”, “us”). They apply to the Lumer app, website and related services (the “Services”).

By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.

2. What Lumer is — and isn’t

To summarize: Lumer is a companion that helps you get started on things. It is not a doctor, therapist or emergency service.

Lumer is an AI companion that helps you plan tasks and start them, including through scheduled voice calls, chat and focus sessions.

Lumer is not a medical device and does not provide medical, psychological or therapeutic advice, diagnosis or treatment. It is not a substitute for a qualified professional, and using Lumer does not create a clinician–patient relationship. Lumer may talk about ADHD and related experiences in general terms, but this information is not medical advice. Always seek the advice of a qualified health professional about your health, including any medication.

3. If you are in crisis

To summarize: Lumer can’t help in an emergency. Please contact emergency services or a crisis line.

Lumer is not designed for emergencies and cannot contact emergency services for you. If you are thinking about harming yourself or others, or you are in danger, stop using Lumer and contact local emergency services or a crisis line right away. For example:

Singapore: emergency 995; Samaritans of Singapore 1767 (24 hours)
Taiwan: emergency 110 / 119; Suicide Prevention Line 1925 (24 hours)
Hong Kong: emergency 999; Mental Health Support Hotline 18111 (24 hours); Samaritan Befrienders Hong Kong 2389 2222 (24 hours)
United States: 911; Suicide & Crisis Lifeline 988 (call or text)
United Kingdom: 999 or 112; Samaritans 116 123 (24 hours, free)
European Union, including France, Germany, Spain, Portugal and Poland: 112
France: national suicide prevention line 3114 (24 hours, free)
Germany: TelefonSeelsorge 0800 111 0 111, 0800 111 0 222 or 116 123 (24 hours, free)
Spain: suicide prevention line 024 (24 hours, free)
Portugal: national suicide prevention and psychological support line 1411
Poland: crisis line for adults 116 123 (24 hours)
Brazil: SAMU ambulance 192 (24 hours, free); CVV 188 (24 hours, free)
Turkey: 112
India: 112; Tele-MANAS mental health helpline 14416 or 1800-891-4416 (free)
Indonesia: 112; Ministry of Health Healing119 line 119 ext. 8 (24 hours, free)

If your country isn’t listed, call your local emergency number or find a helpline at findahelpline.com.

4. Who can use Lumer

To summarize: you need to be 13 or older. If you’re under 18, a parent or guardian needs to agree to these terms too.

You must be at least 13 years old to use the Services. If you are under 18 (or the age of majority where you live), you may use the Services only with the permission of a parent or guardian, who agrees to these Terms on your behalf and is responsible for your use of the Services, including any purchases. Where local law sets a higher age for consenting to the processing of personal data (for example, up to 16 in some EU countries), your parent or guardian must give that consent.

By using the Services, you confirm that you meet these requirements and that you are not barred from using the Services under any applicable law.

5. Your account

To summarize: keep your sign-in secure and your details accurate.

You can sign in with Apple or Google. You are responsible for keeping access to your account secure and for activity under your account. If you think someone else has accessed your account, contact us right away.

You can request deletion of your account at any time in the App (where available) or by emailing [email protected]. We delete your account and associated personal data within 30 days, as described in our Privacy Policy. Deleting your account does not cancel an Apple or Google subscription.

6. AI features

To summarize: Lumer’s AI is helpful but can be wrong. You stay in charge of your decisions.

AI can make mistakes. Responses, suggested first steps, task breakdowns, summaries and memory notes are generated automatically and may be inaccurate, incomplete or unsuitable for you. Please use your own judgement.
Medication and health tasks. If you use Lumer to remind you about medication or other health-related tasks, Lumer does not check doses, timing or interactions. Follow your health professional’s instructions and double-check important details yourself.
Scheduled calls. Lumer calls or notifies you only at times you set. Calls depend on your device, operating system, network and notification settings, and may be delayed or not delivered. Do not rely on Lumer for anything time-critical.
You are talking to an AI. Your companion is an AI character, not a human.
Memory. If you turn Memory on, Lumer uses notes from past conversations to personalise future ones. You can view, turn off or delete memory at any time.

7. Your content

To summarize: what you create is yours. We only use it to run Lumer for you.

“Your content” means the tasks, notes, messages, voice input and other information you provide. You keep ownership of your content. You give us a limited, non-exclusive, worldwide, royalty-free licence to host, process and use your content only to provide, maintain, secure and improve the Services for you, as described in our Privacy Policy. This licence ends when your content is deleted, except as needed to comply with law.

We do not use your content to train AI models.

If you send us feedback or ideas, we may use them without any obligation to you.

8. Acceptable use

To summarize: use Lumer for yourself, lawfully, and don’t try to break it.

You agree not to:

use the Services for anything illegal, harmful or abusive, or to harass anyone;
try to make the AI produce content that is illegal, sexually explicit, violent or harmful to others;
copy, modify, reverse engineer or decompile the Services, except where the law allows;
access the Services with bots, scrapers or other automated means, or interfere with their security or operation;
resell the Services or use them for commercial purposes without our written permission; or
impersonate anyone or misrepresent your relationship with us.

We may suspend or close accounts that break these rules.

9. Subscriptions and payments

To summarize: subscriptions renew automatically unless you cancel under the rules of the store you bought from.

Purchases. Paid features are sold as in-app subscriptions through the Apple App Store or Google Play. Before you subscribe, you will see the trial duration (if any), the price after any trial, the billing frequency and how to cancel. Payment is handled by Apple or Google, under their terms.
Free trials. If a free trial is offered, its length and the price after the trial are shown before you start. Unless you cancel under the store’s rules before the trial ends, your subscription will start and you will be charged.
Auto-renewal. Subscriptions renew automatically unless cancelled under the purchasing store’s rules. Apple may require cancellation at least 24 hours before renewal or the end of a trial; Google Play’s applicable deadline is shown in its subscription terms.
Cancelling. Cancel any time in your Apple or Google account settings. You keep access until the end of the current period. Deleting the App or your Lumer account does not cancel your subscription.
Refunds. Refunds are handled by Apple or Google under their policies. Nothing in these Terms limits any refund rights you have under the law where you live.
Price changes. Price changes take effect only after the notice and consent requirements of the store and applicable law have been met.

10. Third-party services

To summarize: services like Apple Music or Spotify have their own terms.

The Services may let you use or connect third-party services, such as Sign in with Apple or Google, Apple Music or Spotify. Your use of those services is governed by their own terms and privacy policies, and we are not responsible for them. Some features may require a separate subscription to that service.

11. Our intellectual property

To summarize: you can use Lumer, but the app, characters and brand remain ours.

We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Services for your own non-commercial purposes, in line with these Terms. The Services — including the software, design, the Lumer character, illustrations, sounds and trademarks — are owned by us or our licensors. Music and sounds in the App are licensed for use within the App only.

12. App store terms

To summarize: these terms are between you and us, not Apple or Google.

If you downloaded the App from the Apple App Store: these Terms are between you and us only, not Apple. Your licence to use the App on Apple-branded products is limited to use as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with you through Family Sharing or volume purchasing. Apple has no obligation to provide maintenance or support for the App. If the App fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App. To the maximum extent permitted by law, Apple has no other warranty obligation; other claims, losses, liabilities, damages, costs or expenses attributable to that failure are our responsibility. Apple is not responsible for addressing any claims relating to the App, including product liability claims, claims that the App fails to meet legal or regulatory requirements, consumer protection claims, or claims of intellectual property infringement. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You confirm that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government list of prohibited or restricted parties.

If you downloaded the App from Google Play, Google Play’s terms also apply to your download and purchases.

13. Changes to the Services and ending this agreement

To summarize: Lumer will keep changing. You can leave any time; we may close accounts that break the rules.

We may add, change or remove features. If a change materially reduces what you’ve paid for, we will tell you in advance. We may suspend or stop the Services entirely; if so, we will give you reasonable notice unless safety or security requires otherwise.

Where required by applicable consumer law, a material adverse change gives you the right to terminate without charge and receive the applicable refund. If we permanently discontinue paid Services, we will provide or arrange a refund for the unused prepaid period.

You can stop using the Services and delete your account at any time. We may suspend or terminate your account if you seriously or repeatedly break these Terms, or if required by law. Sections that by their nature should survive — such as Your content, Disclaimers, Limitation of liability and Governing law — continue after this agreement ends.

14. Disclaimers

To summarize: we work hard on Lumer, but we can’t promise it will be perfect.

These exclusions and limits apply only where lawful and fair. They do not reduce your statutory rights concerning service quality, refunds, personal data or compensation, or exclude our liability for intentional misconduct or gross negligence.

To the extent permitted by law, the Services are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Services will be uninterrupted or error-free, that calls or reminders will always be delivered on time, or that AI-generated content will be accurate. Nothing in these Terms excludes rights you have as a consumer that cannot be excluded by law.

15. Limitation of liability

To summarize: if something goes wrong, our liability is limited — except where the law says it can’t be.

To the maximum extent permitted by law, Lumer and its affiliates, officers, employees and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill, arising from your use of, or inability to use, the Services — including missed or delayed calls or reminders and reliance on AI-generated content.

Our total liability for all claims relating to the Services will not exceed the greater of USD 100 or the amount you paid us in the 12 months before the claim.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited by law.

16. Indemnity

To summarize: these terms don’t require consumers to indemnify us.

Consumers are not required by these Terms to indemnify us. Responsibility for unlawful conduct remains governed by applicable law.

17. Governing law and disputes

To summarize: Singapore law applies subject to your mandatory local protections and rights to use local courts. Contacting us first does not prevent you from exercising those rights.

If you have a concern, please contact us first so we can try to resolve it informally.

These Terms are governed by the laws of Singapore. Any dispute will be subject to the exclusive jurisdiction of the courts of Singapore. If you are a consumer, you also keep the protection of any mandatory laws of the country where you live, and you may bring a claim in your local courts where the law allows.

18. Changes to these terms

To summarize: we’ll tell you before important changes take effect.

We may update these Terms from time to time. The current version is always available in the App and on this page. If a change materially affects your rights, we will notify you in the App before it takes effect. Material changes apply prospectively. Where law requires your express agreement, continued use is not enough. If you reject a material adverse change, you may terminate and receive any refund required by law.

19. General

These Terms and our Privacy Policy are the entire agreement between you and us about the Services. If any part of these Terms is found unenforceable, the rest remains in effect. If we don’t enforce a right, that is not a waiver. You may not transfer your rights under these Terms; we may transfer ours as part of a merger, acquisition or sale of assets. Translations are provided for your understanding. Mandatory local-language and consumer-protection rules prevail over any language-precedence provision.

20. Contact us

ORBITECH PTE. LTD., 120 Lower Delta Road, #07-14 Cendex Centre, Singapore 169208
Email: [email protected]